Need of Online Dispute Resolution Mechanism in India

Due to growth in e-commerce and m-commerce there is a Growing demand for Arbitrators, mediators and conciliators.

Doing e-commerce, m-commerce and e-governance is not always hassle and dispute free. We need alternative dispute resolution (ADR) and online dispute resolution (ODR) mechanism to resolve these disputes easily, economically and in a timely manner. The traditional litigation system may not prove effective in these varied situations and ADR and ODR can be used effectively in these situations.

The amendment in the sole cyber law of India, ie, Information Technology Act 2000 (IT Act 2000) through the Information Technology Act 2008 (IT Act 2008), stringent requirements of observing ‘due diligence’ would also arise. This has the potential for both civil and criminal disputes and liabilities.

All companies, individuals, organisations, etc may use the ‘ADR and ODR services and can avoid decades long time consuming litigation method.

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